Refund policy

We want you to love your purchase, almost as much as you love finding the perfect new favourite.

Returns & Refunds

We offer refunds or replacements if you receive:

• An incorrect item

• A damaged or defective product

Please contact us at support@thetropesociety.co.uk within 30 days of delivery if there is an issue with your order.

Order Changes & Cancellations

Please check your size, colour and delivery details carefully before placing your order.

If you notice a mistake after ordering, please contact us at support@thetropesociety.co.uk as soon as possible. We'll always do our best to help, but changes or cancellations cannot be guaranteed once an order has been placed, as orders may be sent to production shortly after purchase.

If your order has already entered production, we will no longer be able to change its size, colour or other details.

This means we cannot guarantee a replacement or refund where the correct item was produced according to the size, colour and other options selected when the order was placed, subject to your statutory rights.

Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law.

Policy Updates

This policy may be updated from time to time. For the most current version, please check this page or contact us at support@thetropesociety.co.uk.